Why should automobile service stores carry out standardized management?

Why should automobile service stores carry out standardized management?

Standardization refers to the requirement that repetitive affairs and concepts can be unified and finally obtain benefits through the designation, release and implementation of standards in the practice of economy, technology, science and management.

All walks of life hope to develop towards standardization and standardization at a certain stage. As the saying goes, "without rules, there is no place". With rules and requirements, the progress of affairs can move forward on the track and reduce deviations and errors.

For the service industry, the requirements for standardization should be higher. The purpose of service itself is to let customers have a better experience; The standardized service can enable customers to get a better and more efficient consistent service experience in each consumption. This experience can make customers have higher recognition of your service professionalism and quality.

Many times, our stores suffer from a lack of customers and fewer customers. We try our best to increase the number and frequency of customers. The real reason for customer loyalty and satisfaction lies not only in the drainage method, but also in the hardware, that is, service. For long-term development, we can't just focus on immediate interests. Perhaps in the short term, it's not so easy or so fast to standardize services, but as long as we stick to it, the effect will come out, and the brand can be built naturally.

1、 Necessity of standardization

In recent years, stores have been saying that there is no money to earn and customers can't go to the store, so that 80% of their thoughts are spent on cultivating customers, but the focus on customer experience is very limited. Therefore, we advocate that stores pay more attention to standardization. It has many advantages, which are reflected in: 1. Improve work efficiency; 2. Speed up staff training; 3. Reduce errors in service processes.

Many times, a store may have problems because the operation process is not standardized. For example, when doing projects or maintenance, it only relies on experience and ignores some small steps, resulting in problems in the subsequent results. The consequences of doing so are actually quite serious, damaging the brand reputation of the store and losing customers.

2、 Implementation of standardization

In fact, standardization is not as difficult as in the image. It mainly depends on whether you have consciousness and habits. First of all, we should formulate the necessary normative process, which is based on many years of practical experience in the project or service itself. The basic reason why standardization can improve efficiency is that it is standardized, correct, in line with the actual situation and worth repeating. Secondly, to implement it well, it requires the cooperation of all employees and the participation of all employees. We can't just let the concept of the process stay in writing or training courses. Finally, let standardization form habits and norms, which takes time to precipitate.

In other words, the implementation of standardization is imperative for stores. Standards represent professionalism, which can make customers more recognized. For the automotive service industry, an industry with low threshold, the overall standardization of stores is an urgent need. As long as it is a method conducive to this goal, it is recommended that stores can adopt it.